FAQ's

General Questions:

1. What is Balanse?

   • Balanse is a company dedicated to providing premium mushroom coffee blends. Our unique blends combine the benefits of high-quality coffee with the added goodness of medicinal mushrooms.

2. What makes Balanse mushroom coffee special?

   • Balanse mushroom coffee is crafted with carefully selected organic coffee beans and a blend of medicinal mushrooms. Our products are designed to provide a balanced and enjoyable coffee experience while offering potential health benefits from the mushrooms.

3. How do I contact Balanse?

   • You can reach us through our website at www.balanse.co.uk. Visit the "Contact Us" page to find our contact details, including email and phone number.

4. Are Balanse products organic?

   • Yes, all Balanse mushroom coffee blends are made with organic coffee beans and organic mushroom extracts. We prioritize sourcing high-quality, natural ingredients.

5. Are Balanse products suitable for vegans?

   • Absolutely! Our mushroom coffee blends are vegan-friendly. We do not use any animal-derived ingredients in our products.

Product Questions:

1. How do I prepare Balanse mushroom coffee?

   • Brewing Balanse mushroom coffee is simple. Use one tablespoon of the coffee blend per 8 ounces of hot water. Adjust the amount to your taste preference. You can brew it using a regular coffee maker, French press, pour-over, or any method you prefer.

2. What are the different mushroom blends offered by Balanse?

   • Balanse currently offers three signature mushroom coffee blends: "Focus & Energy," "Immunity & Wellness," and "Balance & Calm." Each blend contains a unique combination of carefully selected mushrooms to provide specific benefits.

3. Are there any side effects from consuming Balanse mushroom coffee?

   • Balanse mushroom coffee blends are generally well-tolerated. However, individual responses may vary. Some people may experience mild digestive changes due to the mushroom extracts. If you have any concerns or specific health conditions, we recommend consulting your healthcare provider before consuming our products.

4. Are there any allergens in Balanse mushroom coffee?

   • Our mushroom coffee blends are free from common allergens such as gluten, dairy, and nuts. However, they are processed in a facility that also handles other ingredients, so there may be a minimal risk of cross-contamination.

5. How should I store Balanse mushroom coffee?

   • To maintain optimal freshness and flavor, store Balanse mushroom coffee in a cool, dry place, away from direct sunlight and moisture. Make sure to close the bag tightly after each use.

Ordering and Shipping:

1. How can I place an order?

   • Ordering from Balanse is easy! Simply visit our website, www.balanse.co.uk, and browse our selection of mushroom coffee blends. Add the desired products to your cart and proceed to checkout.

2. What payment methods are accepted by Balanse?

   • We currently accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment through PayPal for added convenience.

3. Where does Balanse ship to?

   • Balanse currently ships within the United Kingdom. We are working on expanding our shipping options to other countries in the future.

4. How long does shipping take?

   • Once your order is confirmed, we strive to process and ship it within 1-2 business days. Shipping times may vary depending on your location within the United Kingdom. Please allow 3-5 business days for delivery.

5. What if I have an issue with my order?

   • If you encounter any issues with your order, such as damaged or missing items, please contact us immediately. We will do our best to resolve the issue promptly.