Thank you for choosing Balanse as your source for mushroom coffee. We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy to understand the details and processes involved in delivering your orders.
-
Order Processing: a. Once your order is placed on our website, our team will process it within 1-2 business days. b. During peak seasons or promotional periods, there may be a slight delay in processing times. We appreciate your patience during such times.
-
Shipping Methods and Timeframes: a. We offer standard shipping within the United Kingdom. b. Delivery times may vary based on your location, but typically range between 2-5 business days after order processing. Please note that these timeframes are estimates and not guarantees. c. We will provide you with a tracking number via email once your order is shipped, allowing you to monitor the progress of your shipment.
-
Shipping Rates: a. We offer free shipping on all orders within the United Kingdom. b. For international orders, additional shipping charges may apply. These charges will be calculated during the checkout process based on your location and the weight of your order.
-
Order Tracking: a. Once your order has been shipped, you will receive an email notification with a tracking number and instructions on how to track your package. b. Please allow up to 24 hours for the tracking information to be updated in the system.
-
Shipping Address: a. It is your responsibility to provide an accurate and complete shipping address during the checkout process. b. If you notice any errors or need to make changes to your shipping address, please contact our customer support team immediately. We cannot guarantee that changes can be made once the order has been processed.
-
Undeliverable Packages: a. In the event that a package is undeliverable due to an incorrect or incomplete address provided by the customer, or if the package is refused or unclaimed, it will be returned to us. b. If a package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
-
Customs and Import Duties: a. For international orders, customs and import duties may be applied by the destination country. These charges are the responsibility of the customer. b. Please check with your local customs office for more information on potential fees and regulations.
-
Order Cancellation or Modification: a. Once an order has been processed and shipped, it cannot be cancelled or modified. b. If you need to make changes to your order, please contact our customer support team as soon as possible, and we will do our best to assist you.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at info@balanse.co.uk. We are here to help you with any inquiries you may have.
Thank you for choosing Balanse as your trusted source for mushroom coffee. We appreciate your business and look forward to serving you soon.
Sincerely,
Balanse Team